Enterprise 2.0

27 09 2010

I think that small businesses are most likely going to adopt the implementation of Enterprise 2.0 when compared to large businesses. One of the reasons for that in my opinion is because it requires people collaborations in order for E2 to be efficient within businesses. As we understand that if only one person participate to it, it is not going to be very valuable. For example — “telephone, if only one person has and uses telephone, what is good about that?”

What i am really trying to say is that, it is always easier to start with a small number rather than a huge number, right? I have found that not many people these days fully understands how E2 works (like myself, only just started to get an idea of what it is), I think it will take an amount of time for everyone within a company to obtain the knowledge and use it efficiently for their job.

After all, you might want to ask yourself a question, “Does our company needs it?” Dion Hinchcliffe has an excellent blog post on Enterprise 2.0 — Enterprise 2.0 and improved business performance You might be surprise with what you can get from his blog post.

What Is Enterprise 2.0?

So like i have said before, not that many people understands what it really is, and because we get to choose whatever topic we would like to discuss about this week, i have decided to conclude my findings/understandings these 10 weeks to you all. (Also with some extra information.)

“Enterprise 2.0 is the term for the technologies and business practices that liberate the workforce from the constraints of legacy communication and productivity tools like email.”

Enterprise 2.0
Retrieved from UBM TechWeb
The figure above is similar to a table i saw in week 1 for INB346, this has helped me gain a bit more understandings of what Enterprise 2.0 is about and how it is different to Enterprise 1.0.
Throughout these 10 weeks or so, i have looked at a few things:



What i have just done above is also something i find very useful and good about blogging, it allows you to link to other pages that are relevant to what we are blogging about, such as providing examples to readers.

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This week i have tried my first time using “Trachbacks”  and commented on a professional blog, Although it may not be a good comment but at least i have given it a go and tried new things for my last week’s activity. 🙂 Please free feel to leave a comment for me so if i have done anything wrong, i can make changes before i submit my portfolio 😛 cheers

s2




Corporate use of Social Networks

18 09 2010

How companies are using (or could use) Social networks with (or within) their enterprise?

So my task for this week is to basically focusing on answering the question above. It seems to me the best way to answer this question would be giving a real example. Therefore, i went online and search for social networking for business and i have found the link below: (which gives a list of social networking sites for business.)

http://blogs.sitepoint.com/2009/07/28/social-networking-sites-for-business/

I have decided to choose one of the sites from the link above, and then talk about how they could be used in business and also list the benefits and pitfalls, as that was stated in the task.

LinkedIn, the reason i have chosen Linkedin is because I have experienced it and would be able to provide you with a real example of how it works. However, first of all, please allow me to give you a brief description of what it is.

As it has stated on their front page, there are “over 75 million professionals use LinkedIn to exchange information, ideas and opportunities” (LinkedIn, 2010) Also, it allows you to not only connect with professionals within your country, but also to heaps other professionals around the world.

“LinkedIn had more than 75 million registered users, spanning more than 200 countries and territories worldwide” (LinkedIn, 2010)

LinkedIn provides you with a platform to build up your online profile to connect with the people you already know and trust. and also allow you to be introduced to other professionals out there, you might happened to get connections to your potential partners/clients through LinkedIn.

Once you have set up your account on it and searched for the people you wished to connect with, you then can start sharing information, data and files across with them. (eg. LinkedIn allows you to form groups with your connections, for example, you might want to form a group with some professionals for a specific project.)

“A professional network that allows you to be introduced to and collaborate with other professionals.”

*if you were a job seeker, LinkedIn might be a good platform for you to spend some time looking at. However, i am not going to go into too much details on this today.*

What are the disadvantages for using LinkedIn?

To answer this question, i have decided to provide you with a blog post i found below:

LinkedIn: Like a bad chain letter

Personal Experience:

For my INB102 class last year, our tutor introduced LinkedIn to us, that was the first time i have ever heard of it. To allow us to gain more understanding of what it does and how it works, he told us to get online and create an account for it. Also, he suggested that we should be using our real information when setting our profiles as it might become useful in the future.  I didn’t take much noticed of it but still went with what i was told to do.

After setting up our profiles and added our tutor on it, he informed us that he has set up a group and sent out invitations to all of us to join. After joining the group, i was able to see who else joined it in our class, which allows me to connect with others within our tutorial class.

My tutor has used an awesome way to explain to us how LinkedIn works by having the whole tutorial taught on it in, such as posting the tutorial materials, setting up a discussion and answering our questions etc. He has made it so we wanted to participate in using it and provided us with a good experience/impression of LinkedIn.

However, towards the end of the term for that unit, the time we spent on LinkedIn decreased to once every 2 weeks. I think the reason for that was because we were only first year students, most of us weren’t keen on connecting with professionals out there around the world. Therefore, I started to have left it behind my head after Semester One.

Now here comes the bit where i found amazing. As i have mentioned, i completely left LinkedIn behind when i finished my unit, INB102. However, one day (like around 2 months later) after uni when i got online and checked my email, i found an email sent from LinkedIn asking if i wanted to connect with someone, (whose name i have never heard of). I logged into my LinkedIn account to have a look and realised that person has sent me a personal note saying something like:

“You probably don’t know who I am, I am actually a friend of your connections on LinkedIn. The reason I wanted to connect with you is because I am currently working on a project where I need to find an international student studying at university in Brisbane. As I do not know any international students myself, I have sent messages around to all my connections and one of them directed me to you.”

I was shock at first because I wasn’t too sure of what was going on and who that person was, but then I thought, why not give them a hand? So then I “connected” with that person and answered his questions about being an international students. (Not too sure how he went with that project thought. Ha)

That is about it, my personal experience for using Social Networking other than facebook. 🙂

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Not too sure if i have done anything wrong with this week’s task, please drop a line or two for me when you get the time to. Thanks! 🙂





Corporate use of Wiki’s

14 09 2010

This week’s topic is to focus on how wiki’s are used with Enterprises, both internally and externally.

First of all, lets gain a fast understanding on what wiki is? To do this, i have decided to show you the video of “Wikis in Plain English”: instead of writing up a boring “real plain English” summary of what it is. 🙂

Now that you have seen the video and gained understanding of wiki’s, allow me to get into this weeks topic/question:

“How companies are using (or could use) wikis with (or within) their enterprise?”

Let me just briefly list some of the benefits about using wikis within Enterprises (Internally):

  • Group/link information together
  • Build up central knowledge bases
  • Fast and easy access (*There are also access rights)
  • Anyone who get access to it can edit (able to restore to previous version when necessary)
  • Reduced the need of emails (avoid overload)
  • Save money and time
  • Improve the internal communication amongst staff members
  • Build consensus

Now some Disadvantages:

  • Anyone can edit (mentioned before as benefits, but note that there are both good and bad sides to this)
  • Too flexible, this may cause information shared on the wiki being disorganised
  • Must have internet connection to be able to get access to it (*however, in 2010, this has become not much of an issue)

All information listed above was retrieved from Wikipedia: http://en.wikipedia.org/wiki/Enterprise_wiki

So now that we have looked at some of the advantages and disadvantages, let me show you an example — QUT.

QUT allows students to collaborate using wiki for their group projects. A personal experience/example to this: Back in 2009 when i first started university, i did a unit called “Industry insights” (Unit code: INB103).

I remember the first thing we were told to do when we had out first tutorial was to form a group then set up a group wiki. I did not quite understand the point of doing that as i have always thought that wiki = wikipedia, where you would be able to find information from. However, after seeking help from both tutor and group members, i started to understand the need for using wiki for our group project.

  • We each did individual research for the group project, and then posted what we found on the group wiki (sharing and grouping information)
  • When our group leader wanted to organise a group meeting or make any last minute changes, she would post the information on wiki for us to see (eliminates the use of emails)
  • When we had any questions/concerns on the group project, we were able to post it on the wiki and receive help from others (internal communication amongst group members)

So that was  my personal experience of using a wiki (internally).

In addition:

In order to also gain some experience of using a wiki (externally), i have decided to edit an article in a useful way on Wikipedia (as suggested by Lecturer). Here are the steps of how i did it:

(As we have already seen an example in lecture of how Jason did it on an English version of Wikipedia, i have decided to do it on a Chinese version to see the difference)

  1. Went on to the wikipedia site
  2. Type in, for example, my favourite singer’s name
  3. Read through it and found out there are some information left out from the list they had
  4. Scroll back up to the top of the page and clicked “Edit” (of course, it was in Chinese)
  5. I went into this page where i am now allow to change some of information
  6. Typed in what was left out and clicked on “Preview” (Once again, it was written in Chinese) *Noticed that i was not allow to just save what i change without previewing it first
  7. Previewed the page and made sure i type the right thing in the right spot and in the right format
  8. I had to click on the button where it said “agree to the Terms of use and save changes”
  9. DONE!

(I refreshed the page twice to make sure the changes i made was on there and displaying correctly.)

This was my experience of using wiki, externally. 🙂

s2





Business and corporate blogging

8 09 2010

Before i get into this week’s activity, let me share something i found from What a Blog Can Do For Your Small Business with you:

Personal Blogs: a mixture of a personal diary, opinion posts and research links. (by )

which is basically describing my blog right here and also some other INB346 students’.

Business Blogs: a corporate tool for communicating with customers or employees to share knowledge and expertise. Business blogs are sweeping the business community. Blogs are an excellent method to share a company’s expertise, build additional web traffic, and connect with potential customers. (by )

Ok, now let me get into my chosen organisation and show you how they are using blogging within their enterprise.

Toys “R” Us advertise their new products via blogging link and micro blogging facebook link & twitter link to everyone on the internet , such as consumers and people who are interested in their products. I think this company is a good example of how some businesses are using BOTH blogging and micro blogging within their enterprise, externally.

As Facebook allows users to upload photos/videos, that way, if Toys”R”Us does promotions on their products, they can use this micro blog to highlight them or even record a demo on how the product works etc. to the viewer. Also, when they want to give  details on any upcoming products/events, they could change over to use proper blogging instead of just dropping a line on twitter to consumers.

By using external blogs for their company allows them to save money on advertisements, instant updates on their promotions and create a good image for their company on the internet. Also, as we all know that blogs are one of the web 2.0 tools, which means it allows viewers/users to provide feedbacks back to the company on their promotions/products. The out come for doing this to the company would be saving money on creating surveys using online survey platforms (mentioned in my previous post, link) and able to efficiently make any necessary changes based on the feedbacks provided to them, in order to build up their organisation (in general).

I am not too sure if i have blog about the right thing for this week’s activity, please leave me a comment and let me know, thanks guys 🙂

s2





Risks of NOT implementing Enterprise2.0

25 08 2010

So i have only just realised i forgot to mentioned about the risks for NOT implementing Enterprise2.0 in my earlier posts.

I just have a quick example to explain to one of the risk, Unauthorised use of web tools.

I have a friend, who is working for an organisation, i heard that her job mainly is just sit in the office, organise files, take phone calls, enter clients information etc. So she got a computer and has access to the internet and I often talk to her via facebook chat while she’s at work, but that was before her boss put a restrictions on all social networking sites for their office, last month. Since then, she has been complaining on facebook saying that she feels like she is in jail, as she no longer has any communication to the outside world (either than the phone)  while she is at work.

“I thought you have an iPhone? doesn’t it has wifi or 3G?” i accidently asked her without even thinking that she really should be working at work and not facebook at the time. 😛 ah well, the story goes on.

Once i reminded her, “accidently”, she then spent the next few days at work trying to figure out how to use wifi/3G and it turned out that they do not have wifi in the office…. -___-” So she tried 3G and hoya! she got it, facebook on iphone at work.

Anyway, get back to my point, so before her boss put the restrictions on facebook, although she often gets on it and chat with others, but that was when she has either got her work completed or just taking a break from the stress. However, after her boss put the restrictions on facebook, she spent days (at work) on figuring out how to get access to it, and now she is valuable-ing every moment on it.

So my question is, What’s the point? They are just going to go on using those tools anyway. No matter what it takes, it seems…-___-”

s2





legal risks for organisation’s implementing social media

20 08 2010

So far we have looked at a few web2.0 tools and also some of the good and bad things about adopting them into organisations. Now, lets take a look at what legal risks are there for organisation’s implementing social media.

One of the legal risks mentioned in my lecture by our guest lecturer, Malcolm Burrows had caught my attention, “Discrimination by employees – Managers be warned about who you befriend online“.

“Employers need to think carefully before they allow employees to become ‘friends’ on Social Networking Sites as it may be argued that managers are being discriminatory if they accept some friend requests and not others.” (Elicia Lin, 2009)

Does that mean employers shouldn’t reveal any social networking sites account to their employees? or they just shouldn’t have any social networking site account set up?

It seems to me that if their organisation has somehow implemented web2.0, they should all have had at least one social networking account set up to communicate with others. Therefore, my answer to the very first question, you should never tell your employees your Facebook or any other social sites account. However, it seems that most users on Facebook uses their real names so that they can maybe reconnect with some old friends, so it appeal to me that you can very easily be found if people know your name. Now, if your employees somehow have found you and sent you friends requests, best way to do is either except, or ignore them ALL.

As i was a bit confuse about choosing an organisation for this week’s activity, therefore, i  haven’t specifically chosen an organisation to talk about but i have two scenarios that are related to legal risks for organisation’s implementing social media. Here is the first one:

Brisbane School of Hairdressing, if you click into their website, you can see at the bottom of the page there is an image saying “Add us on Facebook, click here”. Clearly, the school is suggesting their staff and/or students to like their facebook page.

I know someone who attended that school and have told me that most of the staff at that school have their own salons. Now here comes the problem, If student X wanted a job after graduated and have decided to search on the facebook page set up by their school for a specific teacher (as mentioned before, its very easy if an account is exist) and meanwhile, student Y is doing the same thing. However, the teacher only accepted student Y friends request and at the end student Y is who the teacher hired for their salon, then student X might take this as being discriminated by the employer of the salon (the teacher). *The solution to this kind of problems has been discuss earlier.

Another scenario, Student B has joined the facebook page, who recently taken some photos in their classroom, without noticing Student A’s design for the school for an up-coming design competition was captured. She then went on the facebook page to share the photos with other people who joined the page, which happened to let their opponent sees their design before the competition. This could be considered as confidential information loss for the school due to student B inappropriately using social media tools, online photos sharing/Facebooking. I think the solution to this could be having the school to change their Facebook Page to “not everyone allow to post photos/comments without permission from higher level of staff within the school.” Because if a higher level staff of the school has seen the picture and knowing that it will reveal confidential information, they can always stop it before it goes out to the public.

There is actually a lot more other legal risks associating with implementing social media into organisations but these are the ones i was more interested in talking about, therefore i might just end here and hopefully i didn’t misinterpreted this week’s task. If i did, please drop a line for me to direct me to the right direction. Otherwise, leave me any comments you like 🙂 Thanks. s2





The dangers of social networking!

16 08 2010
The dangers of social networking

The dangers of social networking

I found this comic quite funny so i have decided to post it up here just to see if i might get any discussion from you guys. 🙂

s2